Spa Policies

CHECK IN: Please plan to arrive 15 minutes prior to your appointment. This will allow time to fill out any required patient information and will not take over any treatment time.  Upon check in and prior to services, please present any Gift Certificates, coupons or special offers.  Appointments will be held for 15 minutes, after which your appointment must be rescheduled.

FOR YOUR CONVENIENCE: We are a smoke-free environment

ANIMALS: As a courtesy to other customers, all animals are strictly prohibited in the facility.

CANCELLATION POLICIES: All services are arranged especially for you, and therefore, we do require at least a 24 hour cancellation notice Tuesday through Friday and 48 hour cancellation notice for Saturday.  Any appointment not cancelled within the appropriate time frame will result in the client being billed the full cost of the service.  For those using a gift certificate or living social or groupon, they will be marked as redeemed.  For services with multiple sessions, 1 session will be deducted and marked as redeemed.

METHODS OF PAYMENT: We gladly accept Visa, Mastercard, Carecredit, Cash or Checks.  Photo ID is required when paying by check or credit card.  When scheduling an appointment, please have your credit card or Gift Certificate number ready as the receptionist will require them in order to hold your appointment.

GIFT CERTIFICATES:  MD Ageless Solutions gift certificates are available for services and packages and make a fabulous gift for any occasion!  Gift Certificates are transferable, bun non-refundable. Our gift certificates do expire 12 months from the date of purchase. Certificates must be presented upon rendering services.

REFUNDS:  Packages, services, products or gift certificates are non-refundable.  In the event that you decide against completing your package, you may use the remaining package balance toward other services, products or gift certificate (after deduction of applicable administrative costs).  All skin care product sales are final.  No refunds or exchanges.  In-center credit only on returned, unopened/unused merchandise accompanies with a receipt of purchase within 60 days from purchase date.

*Legal Disclaimer: Individual results may vary; every patient is unique, therefore, no single technique is suited to all cases. Before & after photos and videos are not guarantees that your results will be the same or even similar: each individual patient’s results will be different.